Faq
Orders & Shipping
How long does shipping take?
We offer standard and expedited shipping options. Standard shipping typically takes 5-10 business days, while expedited shipping takes 2-5 business days. Delivery times may vary depending on your location and any customs processing for international orders. You will receive a tracking number via email once your order ships.
Do you ship internationally?
Yes, LumaTolo ships to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination. Please note that international customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. You may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are final sale and cannot be returned.
How do I start a return or exchange?
To initiate a return or exchange, please email our customer support team at [email protected] with your order number and the items you wish to return or exchange. We will provide you with detailed instructions and a return authorization.
When will I receive my refund?
Refunds are processed to your original payment method once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account after we process it.
Products & Sizing
How do I find the right size?
Detailed size charts are available on each product page for Dresses, Tops, and Outerwear. We recommend measuring yourself and comparing your measurements to our chart for the best fit. If you are between sizes, we suggest sizing up.
Are the product colors accurate?
We make every effort to display product colors as accurately as possible. However, monitor settings and lighting can cause slight variations. Please refer to the product descriptions for detailed color information.
How should I care for my garment?
Care instructions are listed on the garment's label and in the product description on our website. We recommend following these instructions to maintain the quality and longevity of your LumaTolo items.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.
Is my payment information secure?
Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.
Contact & Support
How can I contact customer service?
For any questions not answered here, please reach out to our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.
